Mediation
Student Legal Services offers free mediation to all Texas A&M students as an option to help resolve conflicts and disagreements. Mediation is a problem solving process facilitated by a neutral third party who promotes understanding and settlement in a safe and confidential environment. Student issues that benefit from mediation range from civil and commercial disputes to family and interpersonal disagreements.
Frequently Asked Questions
Mediators are trained volunteers who facilitate dispute resolution. They complete a 40-hour educational program in Texas and are court-approved to serve as neutral parties in mediations. Their role is to ensure effective communication, help parties understand each other, and foster a safe environment for emotional expression. Mediators manage differing perceptions and interests, shifting focus from past conflicts to future resolutions, and encourage parties to propose realistic settlements.
Mediation may be composed of three parts: joint session, private caucus and agreement or settlement.
- Joint Session (60-90 minutes): All parties discuss the issues and their desired outcomes. The session aims to explore options to meet the interests and needs of each participant.
- Private Caucus (20-30 minutes): Parties privately share information with the mediator that they may be reluctant to disclose in the joint session. This information remains confidential unless permission is given to share it.
- Agreement or Settlement: Parties develop potential agreements. If consensus is reached, a Memorandum of Understanding is signed. If not, discussions continue or the session may end.
There are some cases that will not be resolved through mediation. If agreement is not reached, the mediation session can be terminated by the mediator or any of the parties involved.
Mediation ideally takes place during one or more 60 to 90 minute joint session(s). However, it may take longer depending on the number of participants and their individual needs. Students are able to schedule additional joint session, private caucus, or follow-up meetings depending on the availability of their mediator.
Mediation is confidential, with all disclosed information and documents kept private unless permission is granted to share them.
Mediation offers a cost-effective, timely resolution to disputes, focusing on mutually acceptable agreements. It preserves relationships by fostering open communication and structured discussion, leading to agreements that parties are more likely to honor.
Students can contact our Student Legal Services unit to discuss with a staff member the possibility of mediation. During this initial meeting students will explain the conflict and identify the parties involved. Using the information provided by the student, the staff member will decide if mediation is appropriate.
If mediation is appropriate, the staff member will collect the necessary information and assign a mediator. The student is responsible for notifying all parties involved in the conflict of the pending mediation and scheduling a time for a joint session. If a student is uncomfortable with this responsibility, the assigned mediator may contact the parties and schedule the session date and time. Participation in the conflict mediation process is voluntary. A person cannot be forced to agree to mediation or attend any sessions.
If the conflict presented by the student during the intake appointment is not appropriate for mediation, the staff member may refer the student to other campus services or community resources for assistance.